Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for the cost of return shipping.

Several types of goods are exempt, Goods once opened such as flavours, juices, coils, tanks and hoses due to Hygiene reasons.

Additional non-returnable items:
Gift cards

There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use
Items that has been opened and are not in "as new" condition
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will not apply to any shipping and expedited services paid, or the cost of return of goods.

Personalised items (if applicable)
Unfortunately personalised items cannot be refunded.

Shipping times
All stated shipping times are estimates, we will endevour to ship all orders received by 1pm the same working day, we do not ship on Saturday/Sunday and all public holidays, this includes expedited services. Next day delivery services in the UK are guaranteed for mainland only if received the same working day by 1pm.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helpdesk@starbuzz.eu

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.